Our Team

Guest Service Officer / Reception

Macquarie Home Stay provides accommodation for the people of rural New South Wales who have traveled to Dubbo for medical treatment. Completion of our new guesthouse is approaching, meaning our guest services team will be supporting even more patients and their families. 

Here's what you'll do;

• Warmly welcome guests upon arrival, ensuring a positive check-in and departure experience;

• Handle guest inquiries, requests, and complaints promptly and professionally;

• Manage reservations and billing accurately and efficiently;

• Place pre-arrival phone calls and answer phone queries;

• Assist guests with the completion of their Iptaas paperwork;

• Build and maintain positive customer relationships;

• General administrative tasks as required.

This is how you’ll know you’re right for this role

• Have excellent verbal and written communication skills; 

• Understanding of confidentiality and handling private information;

• Ability to show empathy and compassion to our guests. Possess a compassionate, caring and supportive nature;

• Ability to develop positive relationships and engage with staff and guests;

• Prior experience as a receptionist or front office attendant or administration experience and a willingness to learn; 

• Proficiency in Microsoft Office (Word, Excel, Outlook) and G Suite;

• An affinity for numbers and administration;

• Highly developed computer skills including Excel, Word and data base management;

• Ability to work autonomously and within a team environment;

• Previous experience in RMS (motel booking CRM) would be an advantage however training will be provided.

If you would like to discuss this full time position please give Rod a call 0427 275 755. Otherwise, tell us why you are the right person for this really important role while addressing the criteria in your cover letter and attach it with your resume. Email it to us at office@macquariehomestay.com.au or drop it into 1 Tony McGrane Place Dubbo. Applications will close COB Monday 11th November 2024. www.macquariehomestay.com.au/our-team 

Remuneration will be negotiated based on experience and qualifications.